Effective Date: December 9, 2022
Your privacy is important to us. This Privacy Policy describes how Ours Wellness, Inc. ("Ours Wellness," "we", “us” or "our") handles personal information that we collect through our digital properties that link to this Privacy Policy, including our website (collectively, the “Service”), as well as through social media, our marketing activities, and other activities described in this Privacy Policy. Please note that the Services are intended for general wellness and/or coaching purposes only. The website and/or Services do not constitute professional advice, including medical advice or medical care.
Information you provide to us. We may collect the following categories of personal information from you through the Service or otherwise, and may use each category for the following purposes:
| Categories of personal information | How we use each category of personal information (see “Business Purposes” section below for more detail on each use) |
|---|---|
| Contact data, such as your name, salutation, email address, mailing addresses, and phone number. | Service delivery |
| Research and development | |
| Marketing and advertising | |
| Compliance and protection | |
| Demographic Information, such as your city, state, country of residence, and postal code. | Service delivery |
| Research and development | |
| Compliance and protection | |
| Profile data, such as the date of birth, biographical details, and any other information that you add to your account profile. | Service delivery |
| Compliance and protection | |
| Communications that we exchange with you, including during live sessions (including notes taken by our guides during such sessions, other communications you may have with our guides, or when you contact us through the Service, social media, or otherwise. | Service delivery |
| Compliance and protection | |
| Questionnaire, Survey and Session data, such as information you provide when completing one of our surveys or well-being questionnaires, or information that you share during content/live sessions (such as notes taken by Ours Wellness guides). | Service delivery |
| Compliance and protection | |
| Transactional data, such as information relating to or needed to complete your orders on or through the Service, including order numbers and transaction history. | Service delivery |
| Compliance and protection | |
| Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them. | Service delivery |
| Research and development | |
| Marketing and advertising | |
| Compliance and protection | |
| Relationship data, such as familial or other relationship to third parties whose personal information you may provide to us, information regarding your relationship status, goals, challenges, and other relationship-related information you may provide. | Service delivery |
| Compliance and protection | |
| Payment information needed to complete transactions, such as payment card information, which is collected by our third-party payment processor, Stripe, as described further below. | Service delivery |
| Compliance and protection | |
| Data about others. We may offer features that help users invite their friends or contacts to use the Service, and we may collect contact details about these invitees so we can deliver their invitations. Please do not refer someone to us or share their contact details with us unless you have their permission to do so. | Service delivery |
| Research and development | |
| Marketing and advertising | |
| Compliance and protection | |
| Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection. | Service delivery |
| Compliance and protection | |
| Additional purposes indicated at the time of collection |
Information we collect automatically. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services.
| Categories of personal information | How we use each category of personal information (see “Business Purposes” section below for more detail on each use) |
|---|---|
| Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers, language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area. | Service delivery |
| Research and development | |
| Marketing and advertising | |
| Compliance and protection | |
| Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them. | Service delivery |
| Research and development | |
| Marketing and advertising | |
| Compliance and protection |
Third-party sources. We may combine personal information we receive from you with personal information we obtain from other sources.
| Categories of third-party sources from whom we collect personal information | Types of third-party sources from whom we collect personal information |
|---|---|
| Public sources | Government agencies, public records, social media platforms, and other publicly available sources. |
| Third-party services | Social media services, that you use to log into, or otherwise link to, your Service account. This data may include your username, profile picture and other information associated with your account on that third-party service that is made available to us based on your account settings on that service. |
Cookies and similar technologies. We use cookies and similar technologies to facilitate some of our automatic data collection practices described above in the Information we collect automatically section.
| Technology | How we use cookies and similar technologies |
|---|---|
| Cookies. Small text files that websites store on user devices and that allow web servers to record users’ web browsing activities and remember their submissions, preferences, and login status as they navigate a site. Cookies used on our sites include both “session cookies” that are deleted when a session ends, “persistent cookies” that remain longer, “first party” cookies that we place and “third party” cookies that our third-party business partners and service providers place. | Technical operation. To allow the technical operation of the Service, such as by remembering your selections and preferences as you navigate the site, and whether you are logged in when you visit password protected areas of the Service. |
Functionality. To enhance the performance and functionality of our services.
Analytics. To help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails. • For example, we use Google Analytics for this purpose. Google Analytics provides us with certain data regarding the demographics of the users that visit the Service. To provide this service, Google Analytics may collect certain information about you from your computer using cookies, including information described above. • You can learn more about Google Analytics and how it collects and processes data by visiting: https://www.google.com/policies/privacy/partners/. You can opt-out of Google Analytics by using the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout?hl=en. | | Local storage technologies. For example, HTML5, that provide cookie-equivalent functionality but can store larger amounts of data on your device outside of your browser in connection with specific applications. | Technical operation, as described above. Functionality, as described above. Analytics, as described above. | | Web beacons. Also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked. | Technical operation, as described above. Functionality, as described above. Analytics, as described above. | | Session Replay Technologies. We use third party services provided by Hotjar that employ software code to record users’ interactions with the Services in a manner that allows us to watch DVR-like replays of those user sessions. The replays include users’ clicks, mobile app touches, mouse movements, scrolls and keystrokes/key touches during those sessions. These replays help us diagnose usability problems and identify areas for improvement.
You can learn more about Hotjar at https://www.hotjar.com/legal/policies/privacy/ and about how to opt-out of session recording by Hotjar at https://www.hotjar.com/privacy/ or https://www.hotjar.com/policies/do-not-track/. | Technical operation, as described above. Functionality, as described above. Analytics, as described above. |
Business purposes. This Section provides more details on the different purposes for which we may use your personal information, as described in the tables above.